Paylater Mobile App FAQs

Frequently asked questions relating to Paylater Mobile App

I just paid back my most recent Paylater loan. How soon can I apply for another loan?
You can check the status of your loan by logging into your account. If you have successfully paid off your previous loan on time, you can re-apply for a...
Thu, 18 Aug, 2016 at 9:17 AM
Can I update my banking/personal information online?
If you have a loan with us and need to update or change your certain details, please e-mail us at and one of our representatives wi...
Thu, 18 Aug, 2016 at 9:18 AM
How do I check my account balance and due date?
Please log in to your Paylater account to view all details concerning your loan.
Thu, 18 Aug, 2016 at 9:18 AM
I don’t have an Android device – can I apply on a computer or from another operating system?
Paylater is currently only available on Android devices. However, we are working on getting Paylater out to as many platforms as possible in the coming ...
Thu, 18 Aug, 2016 at 9:20 AM
I’m receiving an error: “Location not found. Unable to submit loan application”. How do I resolve this?
Please ensure that location settings are activated on your device, and not just on the app, in order for the application to submit successfully. After t...
Thu, 18 Aug, 2016 at 9:21 AM
I have submitted my application but I have not received any notification on my loan status.
Notifications are typically sent via SMS and email immediately after your loan application is sent. If you have not received either of these, please ...
Tue, 27 Sep, 2016 at 10:58 AM
I’m trying to download the mobile app from the Play Store, but I’m getting the following error: “This Item Isn’t Available in Your Country”. How do I fix this?
This means that your Google Play account is currently set in a location where the app is available. If...
Tue, 27 Sep, 2016 at 10:59 AM
I'm getting a "Device not compatible" message in the Google Play store when I try to download the app. What does this mean?
Paylater currently only supports Android devices running on version 4.1 and above. Please check your device settings to verify whether your device meets...
Thu, 18 Aug, 2016 at 9:25 AM
How can I make an early repayment?
If you want to make a payment prior to your due date, please use the PAY NOW button on the 'Check Loan Status' page on the app.   OR   ...
Tue, 27 Sep, 2016 at 11:02 AM
N10,000 is too small! Can I get a higher loan amount?
Our maximum loan amount available to first-time applicants on our platform is N10,000. On-time repayments of loans builds your trust rating and unlocks ...
Tue, 27 Sep, 2016 at 11:03 AM