You should ensure that your account to be deducted is funded on your due date for successful payments,or repay your loan via the ‘PAY NOW’ feature in the app as your account is immediately updated once this is done.
Other forms of repayment can lead to delays with account updates. If you have made a cash transfer, please be sure to include your full name and client ID in the transfer description/narration so your account can be reconciled swiftly. Payments without these details can experience additional delays. After you make the payment, please send an email to firstname.lastname@example.org with the following details:
- Amount paid
- Date paid
- Client Name and ID
- Name of bank transferred to
- Name as indicated on transfer
- Mode of repayment (bank deposit, Mobile transfer, ATM transfer, web, Quickteller , Paga, Unified Payments etc)
Please note: Repayments made via cash transfer will be updated on our platform within 1 - 2 business days of receiving your email.